We understand that plans may change due to unexpected or unearthly reasons and We trust that you will let us know in a timely manner about such changes. With that in mind, We also have a schedule to maintain and so have prepared this document to outline Our returns and cancellation policies.
This is a supplemental agreement to the Terms of Service. Together they form a binding agreement between the Photographer and you, the Clients, together known as the Parties.
This agreement supersedes all prior and simultaneous agreements between the Parties.
Section 1 – Ordering
When you purchase services and/or products from our Shop, you are required to tick a box which indicates that you have read, understood and agreed to Our terms and conditions.
There are two items that you can purchase from our shop:
- Photography services: We will contact you shortly, either via Email or phone, to agree on dates, locations and other details.
- Prints: We will prepare your prints in a timely manner and either ask you to pick them up from Oslo, if that's what you indicated, or send them via a postal service to the shipping address you left upon ordering.
In either of these circumstances, your payment for the services and/or products serve as an order for those services and/or products.
We need to have a talk about your event before We can send you a final price offer to cover it. Events tend to be lengthy and require many locations to cover.
After we have talked and agreed on dates, locations, coverage of the event and pricing, you will pay a 50% event retainer immediately to book and hold the dates of your event. This will also serve as a non-refundable cancellation fee. Thereafter, half of the remaining balance is due one (1) month before the date of the event and the final balance is due one (1) week before the date of the event.
Your order is in good hands and We will contact you, when necessary, to finalize details.
For your upcoming event: let's talk about it to make sure it will turn out a success!
Section 2 – Rescheduling
You may decide to reschedule your photography session, whether an event or not, to a later date or dates. You understand and agree to send Us such rescheduling requests up to one week before the first day of the booked shoot or event.
You also understand and agree that our schedule might be different than yours and that we cannot guarantee compliance to your schedule or expectations. We, however, will communicate with you and agree together on a another date or dates to carry out your shoot or event.
In the event that we either cannot find a mutually agreeable schedule for the event or events you have ordered, or you send Us a request to reschedule within one week of the scheduled shoot, you hereby agree to the following:
- Events: Your 50% event retainer serves as a cancellation fee, and is non-refundable. We will, however, refund you any additional moneys that you may have paid us prior to the cancellation date.
- Non-events: We will refund you 75% of the total sum you have paid for the shoot or shoots. That means that We will retain 25% of the total sum which serves as a cancellation fee.
We would be very happy to reschedule your shoot, but please let Us know in advance (more than one week) so We could find replacement dates. Thanks!
Section 3 – Cancellation
You have the right to cancel your order at any time and for any reason, no questions asked. The following applies when you cancel your order:
Cancelling orders for photography services:
We will refund you 75% of the total sum you have paid for photography services. That means that We will retain 25% of the total sum which serves as a cancellation fee.
Cancelling orders for events:
Your 50% event retainer serves as a cancellation fee, and is non-refundable. We will, however, refund you any additional moneys that you may have paid prior to the cancellation date.
Cancelling orders for prints:
Please understand that once an order for a print or prints is received, you have two (2) hours to cancel your order to get a partial refund.
If you cancel your order for prints within two (2) hours from the time you placed the order, we will refund you 90% of the total sum you paid for such prints. We will retain 10% to cover refunding fees we'll pay to our credit card gateway supplier.
If you cancel your order for prints after two (2) hours have elapsed from the time you placed the order, we cannot unfortunately refund you any moneys. We will carry on with the order as if no cancellation request has been received, and you will get your print or prints to the shipping address you left us when you placed your order.
We understand that you may change your mind about your order, which is totally fine by Us. When that happens, We will refund you a portion of the total sum as outlined here.
Section 3 – Force majeure
You understand and agree that if Noor Dawod Photography is unable to perform the services for your order due to any cause outside of their control, such as fire, flood, casualty, act of God, terrorism, illness, traffic accidents, road closures or any other reasonable cause outside Noor Dawod Photography's control or expectation, you will be refunded up to the total sum of money that you already paid for your order but Noor Dawod Photography shall have no further liability with respect to your order.
Furthermore, you understand and agree that the limitation on liability shall also apply in the event that technological failures occur, such as when cameras, lighting equipment, hard drives and memory cards fail or stop working.
When disaster strikes We expect you to understand that We have no control over that but We'll refund you any moneys that you already paid.